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Frequently Asked Questions

FAQs

Q1. What is Boster's Quality Policy?

A: You can find more information on the Boster Quality Guarantee here or contact sup[email protected]

Q2. How do I contact the Customer Service / Sales team?

A:
  • For Orders: [email protected]
  • For Customer/Technical Support: [email protected]
  • Phone: (888) 466-3604
  • Live Chat: Click the bottom right box of this page for live chat

Q3. What is the intended use of the products?

A: Research Use Only (RUO)

Q4. Do you offer Free samples/Trial Sizes?

A: We do not offer free samples or trial sizes. Do remember that our products are covered by the Boster Quality Guarantee. We do offer sample sizes for $99.

Q5. Does Boster Bio make Custom Antibodies?

A: Boster offers a three-stage custom rat and mouse monoclonal antibody production service for a promotional price of $4,299. For more information of this service, please refer to this page or contact [email protected]

Q6. Do you have any promotions going on currently?

A: Currently, we have a few promotions going on.
  • Buy one primary antibody, get one free HRP/Biotin secondary antibody.
  • Santa Cruz antibodies replacement program: Save 10% on Boster antibodies when you switch from Santa Cruz
  • Review us on biocompare and receive a $20 amazon gift card.

Q7. How do I request a quote?

A: You can contact customer support at [email protected] and ask for a quote by providing the product name, SKU, quantity, and shipping address..

Q8. Can I have a pro-forma invoice?

A: Contact support at [email protected] with the information required

Q9. Is the product in stock?

A: If the product ships next business day, then there is at least one in stock. If you need more information about products in stock. Please feel free to contact support.

Q10. How do I place an order?

A: There are a few ways to do this:
  • Website: You can add the products you want into your cart and then check out.
  • Offline ordering: You can call (888) 466-3604 to place your order. Just be prepared with the information required.

Q11. What information do you require for my order?

A: Name, Email, Phone Number, Product SKU and quantity, Shipping/billing address, Purchase order/ or credit card information.

Q12. What type of payment methods are accepted

A: Purchase Orders and Credit Cards

Q13. How will I know if my order has been received by Boster?

A: You will receive an email confirmation after your purchase has been processed.

Q14. What are your shipping,handling, & packaging charges?

A: We have two shipping options:
  • FedEx overnight shipping $70 - ELISA kits and Antibodies
  • FedEx 3 day shipping $20 - this option is for products that are not temperature sensitive

Q15. How do I track my order?

A: You can use your FedEx tracking number to track your order. If you require additional help, then please contact support.

Q16. I did not receive my order yet, how do I get information?

A: You can contact support to get information on your orders status

Q17. When do you ship?

A: We ship at the end of the business day if the product is in stock. If the product is ordered on Friday with the one day shipping option, then the product will be shipped on Monday.

Q18. When can I expect to receive my order if I order directly from Boster.

A: You can expect to receive your order the next day if the product is in stock. If the product is not in stock, then you will receive it within 5-7 business days.

Q19. Which delivery company do you use?

A: FedEx and UPS

Q20. What do I do when the product I purchased did not produce expected results?

A: You can contact support and provide the following information:
  • Product SKU and lot number
  • What sample type did you detect?
  • Protocol used and relevant data (OD values, etc)
  • A detailed description of the problem (images if applicable)

Q21. What other technical resources do you provide?

A: We offer technical resources regarding ELISA, WB, IHC, and FACS on our website, we even have Troubleshooting handbooks

Q22. Do you have a distributor in my country?

A: Please see our list of distributors here

Q23. My country is not on the list of distributors?

A: If a distributor is not located in your country or region, you are able to direct order from Boster, however international shipping cost will apply.

Q24. How do I claim a refund for my order?

A: We are proud of the quality of our products. However, if the product does not perform well on the tested applications,we will provide a replacement or a refund once we confirm if it is a quality issue or not. Please refer to the technical support question above and our Boster Guarantee.