concerned with how their 'Personally Identifiable Information' (PII) is being used
online. PII, as described in US privacy law and information security, is information
that can be used on its own or with other information to identify, contact, or locate a
carefully to get a clear understanding of how we collect, use, protect or otherwise
handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be
asked to enter your name, email address, mailing address, phone number, credit card
information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place
an order, subscribe to a newsletter, Use Live Chat, Open a Support Ticket or enter
information on our site. Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register,
make a purchase, sign up for our newsletter, respond to a survey or marketing
communication, surf the website, or use certain other site features in the following
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and
known vulnerabilities in order to make your visit to our site as safe as
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is
only accessible by a limited number of persons who have special access rights to such
systems, and are required to keep the information confidential. In addition, all
sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL)
We implement a variety of security measures when a user places an
order enters, submits, or accesses their information to maintain the safety of your
All transactions are processed through a gateway provider and are not
stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider
transfers to your computer's hard drive through your Web browser (if you allow) that
enables the site's or service provider's systems to recognize your browser and capture
process the items in your shopping cart. They are also used to help us understand your
preferences based on previous or current site activity, which enables us to provide you
traffic and site interaction so that we can offer better site experiences and tools in
- Compile aggregate
data about site traffic and site interactions in order to offer better site experiences
and tools in the future. We may also use trusted third-party services that track this
information on our behalf.
You can choose to have your computer warn you each time a cookie
is being sent, or you can choose to turn off all cookies. You do this through your
browser settings. Since browser is a little different, look at your browser's Help Menu
to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't
affect the user's experience that make your site experience more efficient and may not
However, you will still be able to place orders .
We do not sell, trade, or otherwise transfer to outside parties your
Personally Identifiable Information.
Occasionally, at our discretion, we may include or offer third-party
products or services on our website. These third-party sites have separate and
independent privacy policies. We therefore have no responsibility or liability for the
content and activities of these linked sites. Nonetheless, we seek to protect the
integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's
Advertising Principles. They are put in place to provide a positive experience for
We use Google AdSense Advertising on our website.
site. Google's use of the DART cookie enables it to serve ads to our users based on
previous visits to our site and other sites on the Internet. Users may opt-out of the
We have implemented the following:
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party
cookies (such as the Google Analytics cookies) and third-party cookies (such as the
DoubleClick cookie) or other third-party identifiers together to compile data regarding
user interactions with ad impressions and other ad service functions as they relate to
Users can set preferences for how Google advertises to you using the Google Ad
Settings page. Alternatively, you can opt out by visiting the Network
Advertising Initiative Opt Out page or by using the Google Analytics Opt Out
Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require
reach stretches well beyond California to require any person or company in the
United States (and conceivably the world) that operates websites collecting
Personally Identifiable Information from California consumers to post a
collected and those individuals or companies with whom it is being shared. - See
According to CalOPPA, we agree to the
Users can visit our site anonymously.
on our home page or as a minimum, on the first significant page after entering
easily be found on the page specified above.
• On our
Can change your personal information:
• By emailing
• By calling
• By logging
in to your account
• By chatting
with us or by sending us a support ticket
How does our site handle Do Not Track
We honor Do Not Track signals and Do Not Track, plant
cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in
Does our site allow third-party behavioral
It's also important to note that we do not allow third-party
COPPA (Children Online Privacy Protection
When it comes to the collection of personal information from
children under the age of 13 years old, the Children's Online Privacy Protection
Act (COPPA) puts parents in control. The Federal Trade Commission, United
States' consumer protection agency, enforces the COPPA Rule, which spells out
what operators of websites and online services must do to protect children's
privacy and safety online.
We do not specifically market to children under the age of 13
Fair Information Practices
The Fair Information Practices Principles form the backbone
of privacy law in the United States and the concepts they include have played a
significant role in the development of data protection laws around the globe.
Understanding the Fair Information Practice Principles and how they should be
implemented is critical to comply with the various privacy laws that protect
In order to be in line with Fair Information
Practices we will take the following responsive action, should a data breach
We will notify you via email
• Within 7
We also agree to the Individual Redress Principle which
requires that individuals have the right to legally pursue enforceable rights
against data collectors and processors who fail to adhere to the law. This
principle requires not only that individuals have enforceable rights against
data users, but also that individuals have recourse to courts or government
agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial
email, establishes requirements for commercial messages, gives recipients the
right to have emails stopped from being sent to them, and spells out tough
penalties for violations.
We collect your email address in order to:
information, respond to inquiries, and/or other requests or questions
orders and to send information and updates pertaining to orders.
• Send you
additional information related to your product and/or service
• Market to
our mailing list or continue to send emails to our clients after the original
transaction has occurred.
To be in accordance with CANSPAM, we agree to the
• Not use
false or misleading subjects or email addresses.
the message as an advertisement in some reasonable way.
• Include the
physical address of our business or site headquarters.
third-party email marketing services for compliance, if one is used.
opt-out/unsubscribe requests quickly.
• Allow users
to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from
receiving future emails, you can email us at
• Follow the
instructions at the bottom of each email.
and we will promptly remove you